Pro Customer Service/Sales

The Home Depot; Hutto (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is hiring for its Pro Customer Service/Sales Team to provide outstanding support to professional customers, including contractors and property owners. This full-time role involves driving sales, assisting with orders, managing deliveries, and ensuring a high standard of service. Ideal candidates will possess strong customer service skills and product knowledge, with bilingual skills preferred in certain locations. Join a team dedicated to a successful project experience for every Pro customer.

Qualifications

• Experience in customer service and sales preferred.
• Ability to effectively communicate and build relationships with customers.
• Knowledge of home improvement products is a plus.

Responsibilities

• Deliver exceptional service and support to Pro customers.
• Drive sales by leveraging product knowledge and loyalty programs.
• Assist at the Pro Desk and manage deliveries.

Skills

Bilingual communication

Customer service

Sales knowledge

Product knowledge

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other
• Consumer Services