Pro Customer Service/Sales

The Home Depot; Canton (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

A large home improvement retailer in Canton, Georgia, is seeking full-time Pro Customer Service/Sales Team members dedicated to offering exceptional service and support to professional customers. The role involves assisting with order fulfillment, product recommendations, and maintaining inventory. Ideal candidates should have strong sales and product knowledge and be able to work collaboratively to enhance the customer experience. Bilingual skills are preferred based on customer needs.

Qualifications

• Strong communication skills to assist professional customers effectively.
• Ability to drive sales through product knowledge and recommendations.
• Experience in maintaining customer relationships and inventory management.

Responsibilities

• Deliver exceptional service to Pro customers throughout their journey.
• Meet monthly sales goals and other performance metrics.
• Collaborate with team members to resolve delivery issues.

Skills

Bilingual communication skills

Customer service expertise

Sales knowledge

Product knowledge

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services