Pro Customer Service/Sales

The Home Depot; Auburn (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

A leading home improvement retailer is seeking a dedicated Professional Customer Service/Sales team member to provide exceptional service and support to professional customers. This full-time role requires driving sales through product knowledge and maintaining professional relationships. The ideal candidate should have experience in customer service and collaboration skills to meet store goals. The position may require bilingual communication, depending on location. Join a team focused on ensuring customer project success and maintaining high service standards.

Qualifications

• Experience in customer service or sales preferred.
• Knowledge of home improvement products is a plus.
• Bilingual communication skills may be preferred.

Responsibilities

• Provide exceptional service to professional customers.
• Drive sales through product knowledge and tailored recommendations.
• Collaborate with team to ensure a clean and organized work environment.
• Resolve delivery issues and ensure accurate and safe loading.
• Build and maintain professional relationships with Pro clients.

Skills

Customer service

Sales experience

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industry

Consumer Services