Pro Customer Service/Sales

The Home Depot; Alexandria (LA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer in Louisiana is seeking dedicated Pro Customer Service/Sales Team members to enhance the experience for professional customers, including contractors and property owners. Responsibilities include assisting clients at the Pro Desk, ensuring safe loading of materials, and maintaining strong customer relationships. The role involves monitoring inventory, executing sales initiatives, and upholding service excellence. Ideal candidates should possess strong product knowledge and, preferably, bilingual communication skills. This position is full-time and requires a commitment to achieving sales goals.

Qualifications

• Experience in customer service with a focus on professional clients.
• Strong product knowledge to assist Pro customers effectively.
• Ability to meet sales goals and other performance metrics.

Responsibilities

• Deliver exceptional service and support to Pro customers.
• Assist with order fulfillment and loading materials.
• Collaborate with team members to ensure projects succeed.

Skills

Bilingual communication skills

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services