Pro Customer Service/Sales

The Home Depot; Mount Laurel Township (NJ); Presencial; USD 40 000 - 60 000; Tempo integral

Resumo da oferta

A leading home improvement retailer is hiring for their Pro Customer Service/Sales Team in Mount Laurel Township, NJ. In this role, you will provide exceptional support to professional customers like contractors and property owners, ensuring their project needs are met. Responsibilities include managing orders, assisting at the Pro Desk, and leveraging product knowledge to enhance customer satisfaction. Ideal candidates are skilled in sales and customer service and may benefit from bilingual skills depending on customer needs.

Qualificações

• Strong understanding of customer needs in professional environments.
• Ability to meet sales goals and drive initiatives.
• Excellent communication and interpersonal skills.

Responsabilidades

• Deliver exceptional service to professional customers.
• Drive sales through product knowledge and tailored recommendations.
• Assist with order fulfillment and inventory management.

Conhecimentos

Bilingual communication skills

Sales ability

Customer service orientation

Descrição da oferta de emprego

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services