Pro Customer Service/Sales

The Home Depot; Southington (CT); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer is seeking full-time members for their Pro Customer Service/Sales Team in Southington, Connecticut. The role involves assisting professional customers and driving sales, while ensuring an exceptional shopping experience. Candidates should possess strong customer service skills, product knowledge, and the ability to maintain organized workspaces. A collaborative mindset is crucial. This position offers an opportunity to support the success of construction and home improvement projects while hitting monthly sales targets.

Qualifications

• Ability to effectively communicate with professional customers.
• Experience in sales or customer service roles.
• Knowledge of supplies for construction and home improvement.

Responsibilities

• Assist Pro customers with orders and product recommendations.
• Drive sales and meet monthly sales goals.
• Collaborate with team members to maintain a safe environment.

Skills

Customer service

Sales knowledge

Product knowledge

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industry

Consumer Services