Pro Customer Service/Sales

The Home Depot; Duluth (MN); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading home improvement retailer in Duluth is seeking full-time members for the Pro Customer Service/Sales Team to support professional customers. The successful candidates will engage with contractors and property owners, drive sales through exceptional service, and manage deliveries while ensuring high standards of customer satisfaction. A strong focus on product knowledge, collaboration, and achieving sales goals is essential. Bilingual communication skills may enhance effectiveness in this role.

Qualifications

• Strong customer service skills to assist professional clients.
• Ability to communicate effectively, especially in bilingual settings.
• Experience in sales or customer support preferred.

Responsibilities

• Assist Pro customers with orders and product recommendations.
• Meet monthly sales goals and support store initiatives.
• Manage loading and deliveries of materials.

Skills

Customer relationship management

Sales proficiency

Product knowledge

Bilingual communication skills

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services