Pro Customer Service/Sales

The Home Depot; Hammond (IN); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking team members for the Pro Customer Service/Sales Team to deliver exceptional experiences for contractors and commercial clients. Responsibilities include assisting customers, driving sales with product knowledge, and managing deliveries. The ideal candidate has strong communication skills and the ability to build professional relationships. This full-time role supports inventory management and sales initiatives in a collaborative environment.

Qualifications

• Ability to assist customers with an exceptional service experience.
• Capability to build and maintain professional relationships.
• Proficiency in professional product recommendations.

Responsibilities

• Drive sales by assisting at the Pro Desk.
• Manage deliveries and ensure successful project outcomes.
• Collaborate with team members to resolve delivery issues.

Skills

Bilingual communication skills

Product knowledge

Sales ability

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services