Premium Store Advisor – Elevate Guest Experience

onrunning; Miami (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

onrunning stores in Miami are seeking a Store Advisor to be the brand ambassador and craft premium, individualized guest experiences. You will learn our Cloud CX Premium service model and master the 5 Steps of Service to welcome every guest.

Reporting to the Store Leader, you will support operations, merchandising standards, and community engagement, while staying flexible for night shifts, weekends, and holidays.

Qualifications

• 1+ years of experience in retail, hospitality, or customer-facing roles.
• Growth mindset and eagerness to learn new products and processes.
• Reliable, accountable, and adheres to store SOPs.
• Strong communication and team-first attitude.
• Attention to detail and professional presentation.

Responsibilities

• Deliver premium, individualized fan experience by applying Cloud CX philosophy and the 5 Steps of Service.
• Support guest interactions with elevated try-on rituals and product education.
• Perform daily operations with meticulous attention to visual standards and inventory accuracy.
• Collaborate with team to ensure smooth shift transitions and clear communication.

Skills

Retail knowledge

Customer service

Hospitality mindset

Teamwork

Job description

onrunning stores in Miami are seeking a Store Advisor to be the brand ambassador and craft premium, individualized guest experiences. You will learn our Cloud CX Premium service model and master the 5 Steps of Service to welcome every guest.

Reporting to the Store Leader, you will support operations, merchandising standards, and community engagement, while staying flexible for night shifts, weekends, and holidays.