Premium In-Store Experience Specialist

ON.com LLC; New York, Northern (NY, KY); Hybrid; USD 62,007,000 - 67,508,000; Full time

Benefits offered by this job

Quarterly bonus

Self-care resources

Equal opportunity employer

Job summary

On is seeking a Store Advisor to serve as the brand ambassador and primary creator of our premium, individualized fan experience in-store. You will master our Cloud CX Premium service model and ensure every guest feels genuinely welcomed while reporting to the Store Leader on the Retail team.

Your role focuses on delivering a premium experience through the 5 Steps of Service, educating guests on products, and maintaining top-tier store standards with precise inventory management and

Qualifications

• 1+ years of experience in retail, hospitality, or customer-facing environments delivering quality experiences.
• Strong communication and team-first mindset.
• Meticulous attention to detail and reliable performance.

Responsibilities

• Deliver a premium, individualized fan experience in-store by following our Cloud CX philosophy and 5 Steps of Service.
• Support guest interactions with product education and personalized service to smooth the shopping journey.
• Execute daily store operations with accuracy, maintaining premium visuals and inventory.
• Collaborate with the team and communicate clearly to start and end each shift together.

Skills

Communication

Teamwork

Attention to detail

Adaptability

Reliability

Job description

On is seeking a Store Advisor to serve as the brand ambassador and primary creator of our premium, individualized fan experience in-store. You will master our Cloud CX Premium service model and ensure every guest feels genuinely welcomed while reporting to the Store Leader on the Retail team.

Your role focuses on delivering a premium experience through the 5 Steps of Service, educating guests on products, and maintaining top-tier store standards with precise inventory management and