In-Store Experience Architect

ON.com LLC; Miami, Northern (FL, KY); Hybrid; USD 19,000 - 28,000; Full time

Job summary

ON.com LLC in Miami, FL seeks Store Advisor to be brand ambassador and primary creator of our premium, in-store fan experience. You’ll master our Cloud CX Premium service model to ensure every guest feels genuinely welcomed and leave with a memorable connection to the brand.

Reporting to the Store Leader, you will deliver premium service, support operations with meticulous attention to detail, handle inventory with care, and engage the local community to reflect On’s global position.

Qualifications

• 1+ years of experience in retail, hospitality, or customer-facing environments.
• Growth mindset and a passion for learning, with a proven ability to stay resilient and coachable when learning new products or processes.
• Highly reliable and accountable, with a record of consistent performance and adherence to retail SOPs.
• Strong communication skills and a team-first spirit, ensuring goals are met through active engagement.
• Ability to work night shifts, weekends and some holidays.

Responsibilities

• Deliver a premium, individualized fan experience by mastering our Cloud CX philosophy and executing the 5 Steps of Service to drive long-term brand loyalty.
• Support guest interactions through elevated try-on rituals and personalized product education to resolve hesitations and ensure a seamless shopping journey.
• Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect On’s global positioning.
• Support On’s unique market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together.

Job description

ON.com LLC in Miami, FL seeks Store Advisor to be brand ambassador and primary creator of our premium, in-store fan experience. You’ll master our Cloud CX Premium service model to ensure every guest feels genuinely welcomed and leave with a memorable connection to the brand.

Reporting to the Store Leader, you will deliver premium service, support operations with meticulous attention to detail, handle inventory with care, and engage the local community to reflect On’s global position.