Seasonal Premium Store Experience Advisor

ON.com LLC; Boston, Northern (MA, KY); Hybrid; USD 26,000 - 29,000; Full time

Job summary

On is seeking a Store Advisor to be the brand ambassador and primary creator of our premium, individualized fan in-store experience. You will master our Cloud CX Premium service model and deliver a detail-oriented welcome to every guest, strengthening brand loyalty.

Reporting to the Store Leader, you will manage daily operations with precision, support product education, and maintain premium visuals and accurate inventory.

Qualifications

• 1+ years of experience in retail, hospitality, or customer-facing environments where delivering a quality experience is a priority
• Growth mindset and a passion for learning, with a proven ability to stay resilient and coachable when learning new products or processes
• Highly reliable and accountable, with a record of consistent performance and adherence to retail SOPs
• Strong communication skills and a team-first spirit, ensuring collective goals are met through active engagement
• Meticulous attention to detail and presentation, recognizing premium retail success in execution

Responsibilities

• Deliver a premium, individualized fan experience by mastering our Cloud CX philosophy and executing the 5 Steps of Service to drive long-term brand loyalty
• Support guest interactions through elevated try-on rituals and personalized product education to resolve hesitations and ensure a seamless shopping journey
• Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect On’s global positioning
• Support On’s unique market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together

Job description

On is seeking a Store Advisor to be the brand ambassador and primary creator of our premium, individualized fan in-store experience. You will master our Cloud CX Premium service model and deliver a detail-oriented welcome to every guest, strengthening brand loyalty.

Reporting to the Store Leader, you will manage daily operations with precision, support product education, and maintain premium visuals and accurate inventory.