Premium In-Store Experience Specialist

On; Corte Madera (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

On is seeking a Store Advisor to be the brand ambassador and primary creator of our premium, individualized in-store fan experience. You will master the Cloud CX Premium service model to ensure every guest feels genuinely welcomed and engaged.

Reporting to the Store Leader on the Retail team, you will support the retail function with excellence, uphold premium service standards, and contribute to brand loyalty through authentic hospitality.

Qualifications

• 1+ years of experience in retail, hospitality, or customer-facing environments.
• Growth mindset and coachability when learning new products or processes.
• Reliable and accountable with adherence to retail SOPs.
• Strong communication skills and a team-first attitude.
• Meticulous approach to task execution and personal presentation.
• Ability to work night shifts, weekends and some holidays.

Responsibilities

• Deliver a premium, individualized fan experience by mastering our Cloud CX philosophy and executing the 5 Steps of Service to drive long-term brand loyalty
• Support guest interactions through elevated try-on rituals and personalized product education to resolve hesitations and ensure a seamless shopping journey
• Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect On’s global positioning
• Support On’s unique market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together

Skills

Retail experience

Customer service

Attention to detail

Communication

Teamwork

Job description

On is seeking a Store Advisor to be the brand ambassador and primary creator of our premium, individualized in-store fan experience. You will master the Cloud CX Premium service model to ensure every guest feels genuinely welcomed and engaged.

Reporting to the Store Leader on the Retail team, you will support the retail function with excellence, uphold premium service standards, and contribute to brand loyalty through authentic hospitality.