Premium Retail Advisor: Elevate Guest Experience

ON.com LLC; New York (NY); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Quarterly bonus

Employee discount

401k program

Medical, dental, vision benefits

15 days vacation

Store closure on Christmas Day and New

Product perks

Job summary

On in New York is seeking a Store Advisor to be the brand ambassador and primary creator of our premium, individualized in-store fan experience. You will master the Cloud CX Premium service model and execute the 5 Steps of Service to make every guest feel welcomed.

Reporting to the Store Leader, you will support retail operations with meticulous attention to detail, premium visual standards, inventory accuracy, and community engagement.

Qualifications

• 1+ years of experience in retail, hospitality, or customer-facing roles.
• Growth mindset and a passion for learning, with coachable attitude.
• Reliable and accountable with a track record of consistent performance.
• Strong communication skills and a team-first mindset.
• Meticulous attention to detail and pride in presenting premium visuals.
• Willingness to work night shifts, weekends, and some holidays.

Responsibilities

• Deliver a premium, individualized in-store experience to every guest.
• Support elevated try-on rituals and personalized product education.
• Execute daily store operations with focus on accuracy and premium visuals.
• Maintain inventory accuracy reflecting On’s positioning; collaborate with teammates.
• Engage with the local community and communicate clearly to start and end shifts.

Skills

Retail experience

Hospitality experience

Customer-facing

Strong communication

Team player

Detail-oriented

Night shifts

Job description

On in New York is seeking a Store Advisor to be the brand ambassador and primary creator of our premium, individualized in-store fan experience. You will master the Cloud CX Premium service model and execute the 5 Steps of Service to make every guest feel welcomed.

Reporting to the Store Leader, you will support retail operations with meticulous attention to detail, premium visual standards, inventory accuracy, and community engagement.