Premium In-Store Experience Advisor

ON.com LLC; New York (NY); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Employee discount

Medical, dental, and vision benefits

401k program

Job summary

ON.com LLC is seeking a Store Advisor in New York to deliver a premium, individualized fan experience. You will be the brand ambassador, mastering Cloud CX and the 5 Steps of Service to drive guest loyalty and a seamless shopping journey.

You bring 1+ years in retail or customer-facing roles, with a growth mindset and strong communication. Night shifts, weekends, and some holidays may be required.

Qualifications

• 1+ years of experience in retail, hospitality, or customer‑facing environments.
• Growth mindset with a passion for learning and resilience when learning new products or processes.
• Reliable and accountable with consistent performance and adherence to SOPs.
• Strong communication skills and a team-first spirit.
• Detail-oriented with a premium retail execution mindset.

Responsibilities

• Deliver a premium, individualized fan experience by mastering Cloud CX philosophy and 5 Steps of Service.
• Support guest interactions with elevated try-on rituals and personalized product education.
• Execute daily operational tasks with meticulous attention to detail and maintain premium visual standards.
• Reflect On’s market positioning through accurate inventory management and team collaboration.

Job description

ON.com LLC is seeking a Store Advisor in New York to deliver a premium, individualized fan experience. You will be the brand ambassador, mastering Cloud CX and the 5 Steps of Service to drive guest loyalty and a seamless shopping journey.

You bring 1+ years in retail or customer-facing roles, with a growth mindset and strong communication. Night shifts, weekends, and some holidays may be required.