Premium Store Experience Specialist

On; New York (NY); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Employee discount

401k program

Vacation time 15 days

Holiday closures

Job summary

On is seeking a Store Advisor to be the brand ambassador and primary creator of our premium, individualized fan experience in-store. You will master the fundamentals of our Cloud CX Premium service model, ensuring every guest feels genuinely welcomed and aligned with our mission to ignite the human spirit through movement.

You bring 1+ years in retail or guest-facing roles, a growth mindset, reliability, and strong communication.

Qualifications

• 1+ years in retail, hospitality, or customer-facing roles.
• Growth mindset with willingness to learn new products and processes.
• Reliable and accountable with a track record of meeting SOPs.
• Strong communication skills and team-first mindset.
• Meticulous attention to detail and presentation.
• Ability to work night shifts, weekends and some holidays.

Responsibilities

• Deliver a premium, individualized fan experience by mastering Cloud CX philosophy and the 5 Steps of Service.
• Support guest interactions with elevated try-on rituals and product education.
• Execute daily operational tasks with premium visual standards and accurate inventory management.
• Support On’s market position through community engagement and collaborative teamwork.

Skills

Customer service

Communication

Team player

Job description

On is seeking a Store Advisor to be the brand ambassador and primary creator of our premium, individualized fan experience in-store. You will master the fundamentals of our Cloud CX Premium service model, ensuring every guest feels genuinely welcomed and aligned with our mission to ignite the human spirit through movement.

You bring 1+ years in retail or guest-facing roles, a growth mindset, reliability, and strong communication.