Premium Store Advisor: Master 5 Steps of Service

ON.com LLC

New York (NY)

On-site

USD 30,000 - 32,000

Full time

5 days ago

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Benefits offered by this job

Medical, dental, and vision benefits

Employee discount

401k program

Vacation time: 15 days

Store closed on Christmas Day and New;

Product perks

Job summary

ON.com LLC in New York, NY is seeking a Store Advisor to be the brand ambassador, delivering a premium, individualized fan experience in-store. You will master Cloud CX and the 5 Steps of Service to drive guest loyalty and showcase On’s movement-focused mission.

You will support guest education with personalized product knowledge, maintain premium visuals, and ensure accurate inventory while collaborating with the Retail team to start and finish each shift together.

Qualifications

1+ years of experience in retail, hospitality, or customer-facing roles.
Growth mindset, coachable and eager to learn new products and processes.
Reliable with strong adherence to SOPs and detail-oriented.
Strong communication and teamwork, asking clarifying questions when needed.
Willing to work nights, weekends and some holidays.

Responsibilities

Deliver premium, individualized fan experiences on the store floor.
Support guest interactions with elevated try-on rituals and product education.
Execute daily tasks with meticulous attention to detail and maintain premium visuals.
Manage inventory accurately reflecting On's brand positioning.
Engage with the local community and collaborate with teammates.