Premium Store Advisor — Elevate Guest Experience

ON.com LLC; New York (NY); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Employee discount

401k program

Paid time off

Store closures for holidays

Product perks

Job summary

On is seeking a Store Advisor at our Flatiron, New York store to be the brand ambassador and deliver a premium, individualized guest experience through our Cloud CX philosophy. You will educate guests on products, execute the 5 Steps of Service, maintain premium visuals and inventory accuracy, and collaborate with the team to start and finish each shift with excellence.

This role requires 1+ year in retail or customer-facing roles, a growth mindset, reliability, and the ability to work nights,

Qualifications

• 1+ year of experience in retail, hospitality, or customer-facing environments.
• Growth mindset and willingness to learn products and processes.
• Reliable and accountable with adherence to SOPs.
• Strong communication and team-first attitude.
• Detail-oriented with high standards of execution and presentation.
• Ability to work nights, weekends and some holidays.

Responsibilities

• Deliver a premium, individualized guest experience following On's Cloud CX philosophy and the 5 Steps of Service.
• Educate guests on products and resolve hesitations to ensure a seamless shopping journey.
• Maintain premium visual standards and accurate inventory to reflect On's positioning.
• Collaborate with the team to ensure smooth shift transitions and strong store performance.

Skills

Customer service

Communication

Teamwork

Attention to detail

Reliability

Flexibility

Job description

On is seeking a Store Advisor at our Flatiron, New York store to be the brand ambassador and deliver a premium, individualized guest experience through our Cloud CX philosophy. You will educate guests on products, execute the 5 Steps of Service, maintain premium visuals and inventory accuracy, and collaborate with the team to start and finish each shift with excellence.

This role requires 1+ year in retail or customer-facing roles, a growth mindset, reliability, and the ability to work nights,