Premium Store Ambassador: Elevate Guest Experience

ON.com LLC; Corte Madera (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401k program

Employee discount

Vacation time off

Product perks

Holiday closures

Job summary

On invites a Store Advisor to be the brand ambassador and primary creator of our premium, individualized in-store fan experience. You will master Cloud CX Premium and the 5 Steps of Service to make every guest feel welcomed.

Reporting to the Store Leader, you will support retail operations with precise execution, elevate product education, maintain premium visuals, inventory integrity, and contribute to community engagement with a team-first mindset.

Qualifications

• 1+ years of experience in retail, hospitality, or customer-facing environments.
• Growth mindset with a passion for learning and coachability.
• Reliable, accountable, with a track record of meeting SOPs.
• Strong communication and a team-first attitude.
• Ability to work night shifts, weekends and some holidays.

Responsibilities

• Deliver a premium, individualized fan experience by mastering Cloud CX and the 5 Steps of Service.
• Support guest interactions through elevated try-on rituals and personalized product education.
• Execute daily operations with meticulous attention to detail and maintain premium visuals and inventory.
• Support On’s market position through community engagement and collaborative teamwork.
• Ensure clear communication to start and finish every shift together.

Skills

Customer service

Communication

Reliability

Job description

On invites a Store Advisor to be the brand ambassador and primary creator of our premium, individualized in-store fan experience. You will master Cloud CX Premium and the 5 Steps of Service to make every guest feel welcomed.

Reporting to the Store Leader, you will support retail operations with precise execution, elevate product education, maintain premium visuals, inventory integrity, and contribute to community engagement with a team-first mindset.