Premium Store Advisor: Create VIP In-Store Experiences

ON.com LLC; Philadelphia (Philadelphia County); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Quarterly bonus

Employee discount

401(k) program

Vacation days

Store closures on Christmas Day/New Y

Job summary

On is seeking a Store Advisor to act as the brand ambassador and primary creator of our premium in-store fan experience. You will master Cloud CX principles and the 5 Steps of Service to foster loyalty, educate guests about products, and maintain immaculate visual standards and inventory accuracy.

You will join a team that values authenticity, collaboration, and excellence, with night, weekend, and some holiday shifts required to support store operations and community engagement.

Qualifications

• 1+ years in retail, hospitality, or customer-facing roles.
• Strong communication and a team-first mindset.
• Meticulous and reliable, with a commitment to premium service standards.

Responsibilities

• Deliver a premium, individualized guest experience in-store.
• Support guest interactions with product education and empathy, resolving hesitations.
• Execute daily store operations with attention to visual standards and inventory accuracy.
• Contribute to community engagement and collaborate with the team to start/end shifts smoothly.
• Maintain authentic On brand experience during shifts, nights/weekends/holidays as needed.

Skills

Customer service

Communication

Teamwork

Attention to detail

Reliability

Flexibility

Job description

On is seeking a Store Advisor to act as the brand ambassador and primary creator of our premium in-store fan experience. You will master Cloud CX principles and the 5 Steps of Service to foster loyalty, educate guests about products, and maintain immaculate visual standards and inventory accuracy.

You will join a team that values authenticity, collaboration, and excellence, with night, weekend, and some holiday shifts required to support store operations and community engagement.