Premium Retail Floor Leader & Coach

On; New York (NY); Presencial; USD 41 000 - 44 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

15 days of paid vacation

Store closed on Christmas Day & New Yr

Product perks

Employee discount

401k program

Resumo da oferta

On is seeking a Lead Store Advisor in New York to elevate team performance and floor execution, coaching peers to uphold premium service standards and a high-performance culture. You will guide Advisors through the 5 Steps of Service and Cloud CX framework while driving operational excellence and fan satisfaction on the sales floor.

Your role focuses on mentoring, data-informed problem solving, and delivering a consistent premium experience across all interactions with customers and the brand.

Qualificações

• 3+ years of functional experience in premium retail operations or in a high-volume, customer-focused environment.
• Ability to lead projects, manage floor priorities, or mentor peers to improve performance.
• Solid understanding of service excellence and ability to analyze information to address problems and planned changes.
• Demonstrates emotional intelligence and openness to new topics with curiosity.
• Keen eye for detail and passion for product storytelling, especially in sports, performance, or fashion.

Responsabilidades

• Orchestrate floor flow as an expert role model for the 5 Steps of Service, empowering Advisors to master the Cloud CX framework and deliver a premium experience that drives brand loyalty.
• Drive functional excellence and systemic process improvements by owning a pillar of expertise—Customer, Experience, Store Operations, or People—while maintaining meticulous standards across the store.
• Resolve complex after-sales inquiries and operational hurdles with empathetic, personalized solutions that safeguard elevated service standards and fan relationships.
• Guide and motivate the team through coaching and balanced feedback, fostering a culture of shared accountability and ensuring every detail reflects our premium global positioning.

Descrição da oferta de emprego

On is seeking a Lead Store Advisor in New York to elevate team performance and floor execution, coaching peers to uphold premium service standards and a high-performance culture. You will guide Advisors through the 5 Steps of Service and Cloud CX framework while driving operational excellence and fan satisfaction on the sales floor.

Your role focuses on mentoring, data-informed problem solving, and delivering a consistent premium experience across all interactions with customers and the brand.