Practice Operations & Revenue Leader

Serenity-Healthcare-1; Provo (UT); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage (

401(k) retirement plan

PTO: 10 days to start, 15 after year 1

10 paid holidays

Job summary

Serenity is hiring a Practice Manager, Sales & Operations to own a high-volume service location — team, floor, numbers, sales pipeline, and member experience. Lead visibly, drive revenue, and hold the team to performance targets with a standard of excellence.

You will steer daily operations, coaching, and outcomes while managing customer interactions and revenue performance. This role demands a track record of hitting sales goals and ownership of KPIs in a fast-paced environment.

Qualifications

• 5+ years of leadership experience with operations and sales responsibility
• Proven track record of meeting/exceeding sales targets
• Demonstrated accountability to KPIs and data-driven decisions
• Hospitality, upscale retail, or premium service operations background advantageous
• Direct performance conversations and ownership of outcomes

Responsibilities

• Own day-to-day operation of a high-volume service location, staffing, workflow, floor presence and output quality
• Drive sales performance across the location and manage revenue targets and KPIs
• Set and uphold performance standards through coaching, feedback and accountability
• Ensure professional member interactions and identify and convert sales opportunities
• Track location KPIs and use data to make operational and commercial decisions
• Identify underperformance early and address it directly with clear follow-through

Skills

Leadership

Operations management

Sales targets

KPI management

Coaching

Job description

Serenity is hiring a Practice Manager, Sales & Operations to own a high-volume service location — team, floor, numbers, sales pipeline, and member experience. Lead visibly, drive revenue, and hold the team to performance targets with a standard of excellence.

You will steer daily operations, coaching, and outcomes while managing customer interactions and revenue performance. This role demands a track record of hitting sales goals and ownership of KPIs in a fast-paced environment.