Revenue & Operations Leader for High-Volume Practice

Serenity Healthcare; Superior (CO); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

100,000+ annually plus bonus

90% employer-paid medical, dental, and

vision coverage

401(k) retirement plan

10 PTO days to start, 15 after year 1

10 paid holidays

Job summary

Serenity is hiring a Practice Manager, Sales & Operations to take full ownership of a high-volume service location—the team, the floor, the numbers, the sales pipeline, and the member experience. You'll lead visibly, hold your team accountable to performance targets, and keep the standard high even when things get complicated.

If your background blends operations management with a track record of hitting sales goals, you'll walk in already speaking the language.

Qualifications

• 5+ years of leadership experience blending operations and sales.
• Proven track record of meeting and exceeding sales targets.
• Accountability to KPIs with data-driven decisions.
• Background in hospitality, upscale retail, or premium service operations.
• Direct performance conversations with documented outcomes.
• Proactive identification and addressing of issues.

Responsibilities

• Own the full day-to-day operation of a high-volume service location—staffing, workflow, floor presence, and output quality.
• Drive sales performance across the location, holding yourself and your team accountable to clearly defined revenue targets and KPIs.
• Set the performance standard for your team and hold it consistently through coaching, feedback, and structured accountability.
• Ensure every member interaction is efficient, professional, and reflects the level of service Serenity is known for — while identifying and converting sales opportunities.
• Track location KPIs — sales volume, conversion rates, efficiency, and quality scores — and use that data to make real operational and commercial decisions.
• Identify underperformance early and address it directly, with clarity and follow-through.

Skills

Leadership experience

Sales targets

KPI accountability

Hospitality/retail background

Direct performance conversations

Proactive issue resolution

Job description

Serenity is hiring a Practice Manager, Sales & Operations to take full ownership of a high-volume service location—the team, the floor, the numbers, the sales pipeline, and the member experience. You'll lead visibly, hold your team accountable to performance targets, and keep the standard high even when things get complicated.

If your background blends operations management with a track record of hitting sales goals, you'll walk in already speaking the language.