Practice Leader, Sales & Operations - High-Volume Growth

Serenity-Healthcare-1

Lakewood (CO)

On-site

USD 100,000 - 130,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Health benefits - 90% employer-paid

401(k) retirement plan

Paid time off (10 days) + holidays

Job summary

Serenity is hiring a Practice Manager, Sales & Operations to own a high-volume service location, overseeing the team, floor, and sales pipeline. You will drive revenue while maintaining exemplary member experience and high service standards.

The role requires a proven track record in operations and sales, with a focus on KPIs, coaching, and data-driven decisions. Colorado location with performance-based bonuses and comprehensive benefits.

Qualifications

5+ years of leadership experience blending operations management with sales.
Proven track record of meeting and exceeding sales targets.
Accountability to KPIs with reporting and data-driven decisions.
Background in hospitality, upscale retail, or premium service operations is a strong advantage.
Direct performance conversations and outcomes demonstrated.
Proactive ownership to identify and fix issues.

Responsibilities

Own the full day-to-day operation of a high-volume service location, including staffing, workflow, and output quality.
Drive sales performance across the location with clearly defined revenue targets and KPIs.
Set performance standards for the team and enforce them through coaching and accountability.
Ensure every member interaction is efficient and professional, converting sales opportunities.
Track location KPIs (sales volume, conversion, efficiency, quality) and use data for decisions.
Identify underperformance early and address it with clarity and follow-through.