High-Impact Practice Lead — Sales & Operations

Serenity-Healthcare-1; Orlando (FL); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage (90%+

401(k) retirement plan

Paid time off: 10 days start, 15 after

Job summary

Serenity is seeking a Practice Manager, Sales & Operations to own a high-volume location, driving staffing, workflow, and elevated member experiences. You will lead sales initiatives, hit KPIs, and coach the team to sustain performance and service standards.

This role requires a proven revenue-driving background in operations management, with no industry-specific prerequisites. Compensation includes base salary and bonus, plus comprehensive benefits.

Qualifications

• 5+ years of leadership experience blending operations management and sales targets.
• Proven track record of meeting and exceeding sales targets.
• Background in hospitality, upscale retail, or premium service operations is a strong advantage.
• Direct experience with performance conversations and accountability.

Responsibilities

• Own the full day-to-day operation of a high-volume service location — staffing, workflow, floor presence, and output quality.
• Drive sales performance across the location, holding yourself and your team accountable to revenue targets and KPIs.
• Set the performance standard for your team and coach to maintain high levels of accountability.
• Ensure every member interaction is efficient, professional, and reflects Serenity's service standards, while identifying and converting sales opportunities.
• Track location KPIs — sales volume, conversion rates, efficiency, and quality scores — and use data to inform decisions.
• Identify underperformance early and address it with clear follow-through.

Skills

Leadership

Sales targets

KPI management

People management

Job description

Serenity is seeking a Practice Manager, Sales & Operations to own a high-volume location, driving staffing, workflow, and elevated member experiences. You will lead sales initiatives, hit KPIs, and coach the team to sustain performance and service standards.

This role requires a proven revenue-driving background in operations management, with no industry-specific prerequisites. Compensation includes base salary and bonus, plus comprehensive benefits.