Post-Pay Client Engagement Lead (Remote)

Lyric; Providence (RI); Remote; USD 125,000 - 188,000; Full time

Job summary

Lyric is seeking a Client Engagement Manager (Post-Pay) to lead payer implementation efforts, translating needs into clear requirements and artifacts that guide our solution. You will coordinate with product, engineering, data, and operations to align design with client goals and drive adoption across the platform.

You will serve as a trusted advisor, manage governance, and ensure delivery across discovery, design, configuration, testing, go-live, and hypercare, while maintaining strong client

Qualifications

• Bachelor's degree in healthcare administration, business, information systems, data analytics, PM or equivalent.
• 7+ years of progressive experience in healthcare payment integrity, payer claims ops, healthcare technology implementation, business analysis, consulting, or related field.
• 5+ years leading complex, client-facing healthcare implementations or workstreams from discovery through go-live.
• Expert knowledge of post-payment payment integrity across COB, data mining, DRG review, coding or clinical chart review, etc.

Responsibilities

• Serve as the primary payment integrity implementation lead for assigned payer clients.
• Lead discovery sessions, working meetings, demonstrations, status reviews, decision forums, and executive-ready updates.
• Build trusted relationships with client leaders, SMEs, project managers, data and technology teams, and operational users.
• Set clear expectations, confirm ownership and due dates, follow through on commitments, and communicate changes promptly.
• Advise clients on implementation choices, workflow design, and practical tradeoffs while keeping the solution aligned with contracted scope.

Skills

Stakeholder management

Requirements gathering

Communication

Project coordination

Education

Bachelor's degree in healthcare administration, business, information systems, data analytics, PM or equivalent

Tools

Jira

Azure DevOps

Confluence

Job description

Lyric is seeking a Client Engagement Manager (Post-Pay) to lead payer implementation efforts, translating needs into clear requirements and artifacts that guide our solution. You will coordinate with product, engineering, data, and operations to align design with client goals and drive adoption across the platform.

You will serve as a trusted advisor, manage governance, and ensure delivery across discovery, design, configuration, testing, go-live, and hypercare, while maintaining strong client