Remote Post-Pay Client Engagement Lead

Lyric

Phoenix (AZ)

Remote

USD 125,000 - 188,000

Full time

5 days ago

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Job summary

Lyric is seeking a Client Engagement Manager (Post-Pay), Specialist to lead payer implementations from discovery to go-live and ongoing support. You will translate payer needs into clear, complete requirements and coordinate across Product, Engineering, Analytics, and Operations to ensure alignment with client goals.

The role requires expert knowledge of post-payment payment integrity, COB, data mining, DRG coding reviews, and Lyric Replay product capabilities.

Qualifications

Bachelor's degree in healthcare administration, business, information systems, data analytics, project management, or related field.
Minimum of seven (7) years of progressive experience in healthcare payment integrity, payer claims operations, healthcare technology implementation, business analysis, consulting, or related field.
Minimum of five (5) years leading complex, client-facing healthcare implementations or workstreams from discovery and requirements through testing, go-live, and post-go-live support.
Expert-level knowledge of post-payment payment integrity with demonstrated experience across COB, data mining, DRG review, coding, or clinical chart review.
Demonstrated ability to elicit, analyze, document, validate, and obtain approval for complex business and technical requirements.
Experience partnering with Business Analysts and technical teams to develop process flows, user stories, acceptance criteria, data specifications, and traceability.
Strong understanding of healthcare claims data domains, data mapping, source-to-target logic, data validation, and common integration methods.

Responsibilities

Lead primary payment integrity implementation for assigned payer clients.
Lead discovery sessions, working meetings, demonstrations, status reviews, decision forums, and executive-ready updates.
Build trusted relationships with client leaders, SMEs, project managers, data and technology teams, and operational users.
Set clear expectations, confirm ownership and due dates, follow through on commitments, and communicate changes, barriers, and decisions promptly.
Advise clients on implementation choices, workflow design, and practical tradeoffs while keeping the solution aligned with contracted scope and business outcomes.
Own the end-to-end requirements lifecycle, documentation, traceability, validation, change control, and formal approval.
Partner with the Business Analyst to translate client needs into detailed requirements, process flows, user stories, acceptance criteria, data specifications, and configuration decisions.
Complete an internal quality and feasibility review with the Business Analyst and accountable technical or product owners before requesting client approval.
Maintain the authoritative set of implementation artifacts, including requirements, workflow documentation, data dictionaries and mappings, decision logs, RAID logs, action trackers, meeting notes, test evidence, approvals, training materials, and transition documentation.
Control requirement changes by documenting the business need, impact, decision, owner, approval, and downstream effect on scope, timeline, configuration, testing, and operations.