Remote Post-Pay Client Engagement Lead

Lyric; Montgomery (AL); Remote; USD 125,000 - 188,000; Full time

Job summary

Lyric is seeking a Client Engagement Manager (Post-Pay), Specialist to lead client-facing efforts across the full implementation lifecycle. This role owns requirements discovery, artifacts, and cross-functional alignment from initial design through testing, go-live, hypercare, and ongoing support.

The candidate should have expert knowledge of the post-payment payment integrity continuum, including COB, data mining, DRG review, and coding or chart review, and the ability to translate payer needs

Qualifications

• Bachelor's degree or equivalent experience in healthcare, business, information systems, data analytics, or project management.
• 7+ years in healthcare payment integrity, payer claims operations, or related field.
• 5+ years leading complex, client-facing healthcare implementations or workstreams.
• Expert-level knowledge of post-payment payment integrity domains (COB, data mining, DRG review, coding or chart review).
• Ability to elicit, analyze, and document complex requirements across business and technical domains.

Responsibilities

• Serve as the primary implementation lead and point of contact for assigned payer clients.
• Lead discovery sessions, governance meetings, status reviews, and executive updates.
• Build trusted relationships with client leaders, SMEs, project managers, and operational users.
• Set clear expectations, track ownership and due dates, and communicate changes promptly.
• Advise clients on implementation choices while aligning with contracted scope and business outcomes.
• Own end-to-end requirements lifecycle including documentation, traceability, and approvals.
• Partner with Business Analysts to translate needs into detailed requirements, data specs, and configuration decisions.
• Maintain authoritative artifacts including RAID/decision logs and test evidence.
• Coordinate milestones across discovery, design, configuration, testing, go-live, and hypercare.
• Remain engaged post-go-live to support adoption and optimization.

Skills

Requirements gathering

Client relationship mgmt

cross-functional leadership

Process documentation

Data mapping

Stakeholder communication

Education

Bachelor's degree in related field

Tools

Jira

Azure DevOps

Confluence

Job description

Lyric is seeking a Client Engagement Manager (Post-Pay), Specialist to lead client-facing efforts across the full implementation lifecycle. This role owns requirements discovery, artifacts, and cross-functional alignment from initial design through testing, go-live, hypercare, and ongoing support.

The candidate should have expert knowledge of the post-payment payment integrity continuum, including COB, data mining, DRG review, and coding or chart review, and the ability to translate payer needs