Post-Pay Payment Integrity Engagement Lead

Lyric; Salem (OR); Remote; USD 125,000 - 188,000; Full time

Job summary

Lyric is seeking a Client Engagement Manager (Post-Pay) for remote US to lead client engagements across the full implementation lifecycle. You will own requirements discovery, artifact governance, and cross-functional coordination to translate payer needs into actionable specifications.

In this role you will leverage deep knowledge of COB, data mining, DRG review, and Lyric Replay to ensure solutions are accurate, scalable, and auditable while guiding customers from design through go-live and

Qualifications

• Bachelor's degree in healthcare administration, business, information systems, data analytics, project management, or a related field.
• Minimum of seven (7) years of progressive experience in healthcare payment integrity, payer claims operations, healthcare technology implementation, business analysis, consulting, or closely related field.
• Minimum of five (5) years leading complex, client-facing healthcare implementations or workstreams from discovery and requirements through testing, go-live, and post-go-live support.
• Expert-level knowledge of post-payment payment integrity with demonstrated experience across COB, data mining, DRG review, coding or clinical chart review, overpayment recovery, appeals, and reconciliation.
• Demonstrated ability to elicit, analyze, document, validate, and obtain approval for complex business and technical requirements.
• Experience partnering with Business Analysts and technical teams to develop process flows, user stories, acceptance criteria, data specifications, and traceability.
• Ability to explain sophisticated payment integrity workflows and product behavior clearly to business, operational, technical, and executive audiences.

Responsibilities

• Serve as the primary payment integrity implementation lead and day-to-day point of contact for assigned payer clients.
• Lead discovery sessions, working meetings, demonstrations, status reviews, decision forums, and executive-ready updates.
• Build trusted relationships with client leaders, SMEs, project managers, data and technology teams, and operational users.
• Set clear expectations, confirm ownership and due dates, follow through on commitments, and communicate changes, barriers, and decisions promptly.
• Advise clients on implementation choices, workflow design, and practical tradeoffs while keeping the solution aligned with contracted scope and business outcomes.
• Own the end-to-end requirements lifecycle, documentation, traceability, validation, change control, and formal approval.
• Support client and Lyric teams to capture business, operational, product, reporting, data, integration, security, testing, and readiness requirements in clear language.

Skills

Facilitation

Written communication

Relationship management

Negotiation

Issue resolution

Travel readiness

Education

Bachelor's degree in healthcare administration, business, information systems, data analytics, project management, or related field

Tools

Jira

Azure DevOps

Confluence

Job description

Lyric is seeking a Client Engagement Manager (Post-Pay) for remote US to lead client engagements across the full implementation lifecycle. You will own requirements discovery, artifact governance, and cross-functional coordination to translate payer needs into actionable specifications.

In this role you will leverage deep knowledge of COB, data mining, DRG review, and Lyric Replay to ensure solutions are accurate, scalable, and auditable while guiding customers from design through go-live and