Plan Sponsor Success Manager

Voya Financial, Inc.; East Windsor Hill (CT); On-site; USD 57,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) matching

Tuition reimbursement

Paid time off

Volunteer time

Job summary

Voya Financial, Inc. is seeking a customer-focused professional to serve as the primary contact for assigned sponsored plans and to resolve complex service issues. You will coordinate solutions across sales, recordkeeping, and operations, helping retain clients and improve processes.

The role emphasizes relationship management, cross-functional collaboration, and contributing to product and process improvements within a client-centric team.

Qualifications

• High School Diploma or GED required.
• Three or more years of financial services industry experience.
• Customer service experience and demonstrated customer relationship skills.

Responsibilities

• Serve as the primary customer contact for assigned sponsored plans.
• Resolve service and communication issues through direct engagement with plan sponsors, customers, and internal teams.
• Participate in relationship management activities with plan sponsors and customers.
• Collaborate with sales, recordkeeping, and operations teams to support plan alignment.
• Contribute to product development and process improvement initiatives.
• Resolve complex customer service and communication issues.
• Identify and support plan retention opportunities involving plan sponsors and partners.
• Support plan management 800-number calls as assigned.
• Perform other duties as assigned.

Skills

Customer service

Customer relationship skills

Communication skills

Education

High School Diploma or GED

Bachelor’s degree in Business Administration

Series 6 registration

Job description

Voya Financial, Inc. is seeking a customer-focused professional to serve as the primary contact for assigned sponsored plans and to resolve complex service issues. You will coordinate solutions across sales, recordkeeping, and operations, helping retain clients and improve processes.

The role emphasizes relationship management, cross-functional collaboration, and contributing to product and process improvements within a client-centric team.