Strategy & Client Relationship Lead

Voya Financial, Inc.; Milton (MA); Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health, dental, vision and life保险

Retirement plan

Tuition reimbursement

Paid time off

Job summary

Voya Financial, Inc. is seeking a role that will manage key aspects of assigned sponsored plans and maintain strong client relationships. You will serve as the main contact for plan sponsors and collaborate with internal teams to support plan administration and profitability.

The position emphasizes client retention, service excellence, and opportunities for process improvements across sales, recordkeeping, and operations. A background in financial services and customer service is essential.

Qualifications

• 3+ years of financial services industry experience.
• Customer service experience and skills.
• Bachelor’s degree in Business Administration or equivalent.

Responsibilities

• Serve as the primary customer contact for assigned sponsored plans.
• Resolve service and communication issues through direct contact with plan sponsors, other customers, and internal teams.
• Participate in relationship management efforts with plan sponsors and customers.
• Collaborate with sales, recordkeeping, and operations teams to help ensure plan alignment.
• Contribute to product development and process improvement efforts.

Skills

Customer service

Relationship management

Communication skills

Team collaboration

Education

Bachelor’s degree in Business Administration or equivalent

High School Diploma or GED

Job description

Voya Financial, Inc. is seeking a role that will manage key aspects of assigned sponsored plans and maintain strong client relationships. You will serve as the main contact for plan sponsors and collaborate with internal teams to support plan administration and profitability.

The position emphasizes client retention, service excellence, and opportunities for process improvements across sales, recordkeeping, and operations. A background in financial services and customer service is essential.