Plan Sponsor Success Manager

Voya Financial, Inc.; Milton (MA); On-site; USD 57,000 - 72,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Cash balance retirement plan

Tuition reimbursement

Paid time off and holidays

Volunteer time off

Job summary

Voya Financial, Inc. is seeking a client-focused professional to support sponsored plans and strengthen relationships with existing clients.

You will serve as the primary contact for assigned plan sponsors, resolving complex service issues and coordinating solutions across internal teams. You will collaborate with sales, recordkeeping, and operations partners to support plan alignment, client retention, and business results, driving process improvements and contributing to product development.

Qualifications

• High School Diploma or GED required.
• Three or more years of financial services industry experience.
• Customer service experience and demonstrated customer relationship skills.
• Bachelor’s degree in Business Administration or an equivalent combination of education and experience.
• Series 6 registration.

Responsibilities

• Serve as the primary customer contact for assigned plan sponsors.
• Resolve service and communication issues through direct engagement with plan sponsors, customers, and internal teams, including money-in, money-out, and technical services.
• Participate in relationship management activities with plan sponsors and customers.
• Collaborate with sales, recordkeeping, and operations teams to support plan alignment.
• Contribute to product development and process improvement initiatives.
• Resolve complex customer service and communication issues.
• Identify and support plan retention opportunities involving plan sponsors, distribution partners, and third‑party administrators.
• Support plan management 800-number calls as assigned.
• Perform other duties as assigned.

Education

Bachelor’s degree in Business Administration or an equivalent combination of education and experience

Series 6 registration

Tools

Series 6 registration

Job description

Voya Financial, Inc. is seeking a client-focused professional to support sponsored plans and strengthen relationships with existing clients.

You will serve as the primary contact for assigned plan sponsors, resolving complex service issues and coordinating solutions across internal teams. You will collaborate with sales, recordkeeping, and operations partners to support plan alignment, client retention, and business results, driving process improvements and contributing to product development.