Phone Support Agent — Paid Training & Growth

Enterprise Call Center; Tuscaloosa (AL); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Paid training

W2 employment

Paid time off (PTO)

Aflac supplemental insurance

MDLive telehealth

Performance-based incentives

Career advancement pathways

Job summary

Genesis Call Center is hiring a Customer Service Agent to handle inbound interactions for major brands. You will assist customers with questions, service requests, and product support using guided systems.

This full-time role offers paid training, a stable W2 employment structure, and growth opportunities across support, QA, and leadership paths. A high school diploma or GED and legal eligibility to work in the United States are required; bilingual preferred.

Qualifications

• High school diploma or GED.
• Must be at least 18 years of age.
• Authorized to work in the United States.
• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI).
• Ability to follow detailed processes and meet performance expectations.
• Strong communication and active listening skills.
• Comfortable navigating computer applications and web-based tools.
• Ability to work independently and remain accountable to schedules.

Responsibilities

• Handle inbound customer interactions for major brands.
• Assist customers with questions, service requests, account needs, and product support.
• Use guided systems to deliver high-quality customer care.
• Maintain professionalism, accuracy, and brand alignment.

Skills

Communication skills

Active listening

Bilingual (Spanish/English)

Call center experience

Flexible scheduling

Training provided

Independent work

Education

High school diploma or GED

Job description

Genesis Call Center is hiring a Customer Service Agent to handle inbound interactions for major brands. You will assist customers with questions, service requests, and product support using guided systems.

This full-time role offers paid training, a stable W2 employment structure, and growth opportunities across support, QA, and leadership paths. A high school diploma or GED and legal eligibility to work in the United States are required; bilingual preferred.