Inbound Customer Service Agent — Growth & Cert Training

Enterprise Call Center; Lawrence (KS); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Paid training

W2 employment

Paid time off

Career advancement pathways

Job summary

Genesis Call Center is hiring Call Center Representatives for inbound customer support across national brands. The role is full-time with hourly compensation.

You will handle inquiries, service requests, account needs, and product support using guided systems. The position offers paid training, schedule flexibility after certification, and a stable W2 employment structure.

Ideal candidates have strong communication and active listening skills, are 18+, and eligible to work in the United States.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years old.
• Authorized to work in the United States.
• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI).
• Ability to follow detailed processes and meet performance expectations.
• Strong communication and active listening skills.
• Comfortable navigating computer applications and web-based tools.
• Ability to work independently and remain accountable to schedules.

Responsibilities

• Handle inbound interactions for major brands, assisting customers with questions and service requests.
• Support account needs and product information using guided systems.
• Deliver high-quality customer care with professionalism and accuracy.
• Adhere to schedules and meet performance expectations.

Skills

Strong communication

Active listening

Computer navigation

Education

High school diploma or GED

Job description

Genesis Call Center is hiring Call Center Representatives for inbound customer support across national brands. The role is full-time with hourly compensation.

You will handle inquiries, service requests, account needs, and product support using guided systems. The position offers paid training, schedule flexibility after certification, and a stable W2 employment structure.

Ideal candidates have strong communication and active listening skills, are 18+, and eligible to work in the United States.