Customer Service Agent — Flexible Schedule & Growth Path

Enterprise Call Center; Lubbock (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Supplemental insurance (Aflac)

MDLive telehealth

Performance-based incentives

Career advancement pathways

Job summary

Genesis Call Center is hiring Customer Service Agents to handle inbound interactions for major brands, providing answers, service requests, and product support. You will use guided systems to ensure accurate, brand-aligned customer care.

The role offers schedule flexibility after certification and is ideal for applicants seeking a stable, structured support position with growth potential, paid training, and a supportive onboarding process.

Qualifications

• High school diploma or GED.
• Must be at least 18 years of age.
• Authorized to work in the United States.
• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI).
• Ability to follow detailed processes and meet performance expectations.
• Strong communication and active listening skills.
• Comfortable navigating computer applications and web-based tools.
• Ability to work independently and remain accountable to schedules.
• Preferred: Prior call center or customer service experience.
• Bilingual (Spanish/English) preferred but not required.
• Familiarity with phone-based or computer-based support environments.

Responsibilities

• Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.
• Use guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.
• Support schedule flexibility after certification and contribute to a stable, structured support role with growth potential.

Skills

Strong communication

Active listening

Detail-oriented

Process adherence

Independent work

Schedule accountability

Bilingual (Spanish/English) preferred

Education

High school diploma or GED

Authorized to work in the United States

Tools

Web-based tools

Job description

Genesis Call Center is hiring Customer Service Agents to handle inbound interactions for major brands, providing answers, service requests, and product support. You will use guided systems to ensure accurate, brand-aligned customer care.

The role offers schedule flexibility after certification and is ideal for applicants seeking a stable, structured support position with growth potential, paid training, and a supportive onboarding process.