Customer Care Agent | Paid Training & Growth Opportunities

Enterprise Call Center; Huntsville (AL); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Paid training

W2 employment

Paid time off

Aflac insurance

Telehealth (MDLive)

Incentives

Career advancement

Job summary

Genesis Call Center is hiring a Customer Care Representative – Phone Based to support national brands with inbound calls and queries. This full-time role offers structured onboarding, real-time support, and opportunities for advancement after certification.

You will handle questions, service requests, account needs, and product support using guided systems, while maintaining professionalism and accuracy. Paid training, W2 employment, and growth pathways are provided.

Qualifications

• Must have strong communication and active listening skills.
• Ability to follow detailed processes and meet performance expectations.
• Comfortable navigating computer applications and web-based tools.

Responsibilities

• Handle inbound interactions for major brands and assist customers with questions, service requests, account needs and product support.
• Use guided systems and resources to deliver high-quality customer care with professionalism and accuracy.
• Maintain brand alignment and deliver consistent service while adhering to schedules.

Skills

Strong communication

Active listening

Attention to detail

Independent worker

Education

High school diploma or GED

Job description

Genesis Call Center is hiring a Customer Care Representative – Phone Based to support national brands with inbound calls and queries. This full-time role offers structured onboarding, real-time support, and opportunities for advancement after certification.

You will handle questions, service requests, account needs, and product support using guided systems, while maintaining professionalism and accuracy. Paid training, W2 employment, and growth pathways are provided.