Customer Service Agent: Flexible Hours & Paid Training

Enterprise Call Center; Highland Meadows (MS); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Paid training

Paid time off

Supplemental insurance (Aflac)

Career advancement pathways

Job summary

Genesis Call Center is hiring Customer Service Agents to handle inbound interactions for major brands. This full-time role offers hourly pay of $11–$13 and structured onboarding with paid training after client certification.

You will assist customers with questions, service requests, and account needs using guided systems, while maintaining professionalism, accuracy, and brand alignment. Strong communication and active listening are essential; bilingual Spanish/English is a plus but not required.

Qualifications

• High school diploma or GED.
• Authorized to work in the United States; U.S. resident (excluding certain states).
• Must be at least 18 years old.
• Ability to follow detailed processes and meet performance expectations.
• Strong communication and active listening skills.
• Comfortable navigating computer applications and web-based tools.
• Excellent punctuality and schedule adherence.
• Flexible scheduling after certification.

Responsibilities

• Handle inbound customer interactions for major brands.
• Assist customers with questions, service requests, and account needs.
• Use guided systems to deliver accurate, brand-aligned support.
• Maintain professionalism and high quality of service.

Skills

Strong communication

Active listening

Bilingual Spanish/English

Education

High school diploma or GED

Job description

Genesis Call Center is hiring Customer Service Agents to handle inbound interactions for major brands. This full-time role offers hourly pay of $11–$13 and structured onboarding with paid training after client certification.

You will assist customers with questions, service requests, and account needs using guided systems, while maintaining professionalism, accuracy, and brand alignment. Strong communication and active listening are essential; bilingual Spanish/English is a plus but not required.