Customer Service Agent - Call Center | Paid Training

Enterprise Call Center; Charleston (SC); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Paid training

W2 employment with payroll protections

Paid time off

Supplemental insurance (Aflac)

Job summary

Genesis Call Center is hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.

You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.

Qualifications

• High school diploma or GED.
• Must be at least 18 years of age.
• Authorized to work in the United States.
• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI).
• Follow detailed processes and meet performance expectations.
• Strong communication and active listening skills.
• Comfortable navigating computer applications and web-based tools.
• Ability to work independently and remain accountable to schedules.

Responsibilities

• Handle inbound interactions for major brands.
• Assist customers with questions, service requests, account needs, and product support.
• Deliver high-quality customer care with professionalism, accuracy, and brand alignment.
• Schedule flexibility after certification.

Skills

Strong communication

Active listening

Computer navigation

Accountability

Education

High school diploma or GED

Job description

Genesis Call Center is hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.

You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.