Inbound CSR: Flexible Hours, Paid Training & Growth

Enterprise Call Center; Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

W2 employment structure

Paid time off

Supplemental insurance (Aflac)

Telehealth access (MDLive)

Performance-based incentives

Career advancement opportunities

Job summary

Genesis Call Center is hiring Customer Service Agents to support national brands with inbound interactions, handling questions, service requests, account needs, and product support. You will use guided systems to deliver high-quality, professional customer care.

The role offers schedule flexibility after certification, paid training, and a stable W2 employment structure with opportunities for advancement within a supportive team.

Qualifications

• High school diploma or GED.
• Must be at least 18 years of age.
• Authorized to work in the United States.
• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI).
• Ability to follow detailed processes and meet performance expectations.
• Strong communication and active listening skills.
• Comfortable navigating computer applications and web-based tools.
• Ability to work independently and remain accountable to schedules.
• Prior call center or customer service experience (preferred).
• Bilingual (Spanish/English) preferred but not required.
• Familiarity with phone-based or computer-based support environments (preferred).

Responsibilities

• Handle inbound interactions for major brands and assist customers with questions, service requests, account needs, and product support.
• Use guided systems and resources to deliver high-quality customer care with professionalism and brand alignment.
• This role offers schedule flexibility after certification and is ideal for a structured support role with growth potential.

Education

High school diploma or GED

Job description

Genesis Call Center is hiring Customer Service Agents to support national brands with inbound interactions, handling questions, service requests, account needs, and product support. You will use guided systems to deliver high-quality, professional customer care.

The role offers schedule flexibility after certification, paid training, and a stable W2 employment structure with opportunities for advancement within a supportive team.