Customer Support Agent - Flexible Hours & Growth

Enterprise Call Center; Tulsa (OK); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Paid training

Paid time off

Supplemental insurance (Aflac)

Telehealth access (MDLive)

Performance-based incentives

Career advancement pathways

Job summary

Genesis Call Center is hiring Customer Service Agents to handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.

You will use guided systems to deliver high-quality customer care with professionalism, accuracy, and brand alignment. The role offers schedule flexibility after certification and growth opportunities.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years old.
• Authorized to work in the United States.
• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI).
• Ability to follow detailed processes and meet performance expectations.
• Strong communication and active listening skills.
• Comfortable navigating computer applications and web-based tools.
• Ability to work independently and remain accountable to schedules.
• Preferred: prior call center or customer service experience.
• Preferred: bilingual (Spanish/English).

Responsibilities

• Handle inbound interactions for major brands.
• Assist customers with questions, service requests, account needs, and product support.
• Deliver high-quality customer care using guided systems and resources.
• Maintain professionalism, accuracy, and brand alignment.
• Role offers schedule flexibility after certification.

Skills

Communication

Bilingual

Customer service experience

Attention to detail

Independent work

Tech familiarity

Education

High school diploma or GED

Job description

Genesis Call Center is hiring Customer Service Agents to handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.

You will use guided systems to deliver high-quality customer care with professionalism, accuracy, and brand alignment. The role offers schedule flexibility after certification and growth opportunities.