Inbound Support Specialist with Growth Opportunities

Enterprise Call Center; Cheyenne (WY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

W2 employment

Paid time off

Insurance (Aflac)

Telehealth access

Incentives

Career advancement

Flexible scheduling

Job summary

Genesis Call Center is hiring Customer Service Agents to handle inbound customer inquiries for major brands. You will assist with questions, service requests, and product support using guided systems. The role offers flexible scheduling after certification and a stable, structured pathway for growth.

We provide paid training, a W2 employment structure, and opportunities for advancement into QA and leadership roles. Strong communication and reliability are essential for success.

Qualifications

• High school diploma or GED
• Must be at least 18 years of age
• Authorized to work in the United States
• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)
• Ability to follow detailed processes and meet performance expectations
• Strong communication and active listening skills
• Comfortable navigating computer applications and web-based tools
• Ability to work independently and remain accountable to schedules
• Prior call center or customer service experience (preferred)
• Bilingual (Spanish/English) preferred but not required
• Familiarity with phone-based or computer-based support environments (preferred)

Responsibilities

• Handle inbound interactions for major brands and assist customers with questions, service requests, and product support
• Deliver high-quality customer care with accuracy and brand alignment
• Follow guided processes and use training to stay compliant and efficient
• Maintain professionalism and meet performance expectations
• Participate in certification and onboarding for role readiness

Skills

Customer service

Communication

Active listening

Detail orientation

Computer literacy

Bilingual (Spanish/English)

Education

High school diploma or GED

Tools

CRM software

Phone systems

Job description

Genesis Call Center is hiring Customer Service Agents to handle inbound customer inquiries for major brands. You will assist with questions, service requests, and product support using guided systems. The role offers flexible scheduling after certification and a stable, structured pathway for growth.

We provide paid training, a W2 employment structure, and opportunities for advancement into QA and leadership roles. Strong communication and reliability are essential for success.