Phone-Based Retention & Growth Account Executive

NWF Group; Kenilworth (NJ); On-site; USD 37,000 - 47,000; Full time

Benefits offered by this job

Monthly pay

Bonus up to 10%

Hybrid working

Pension

Life Assurance

Employee Assistance Programme

Travel and shopping discounts

Job summary

NWF Group is recruiting an Internal Account Executive to own retention and growth for an assigned book of existing customers, delivering proactive, phone-based account management. You will treat every contact as a sales conversation and identify opportunities to cross-sell and upsell, while maintaining accurate CRM records across the portfolio.

The role demands genuine commercial conversations, strong product knowledge, and the ability to manage accounts with minimal supervision.

Qualifications

• Previous experience in a customer-facing sales, retention or account management role.
• Proven ability to achieve and exceed sales or retention targets.
• Experience handling a high volume of inbound and outbound customer contact.
• Experience using CRM systems to manage customer activity and opportunities.
• Confident, natural communicator, able to build rapport quickly on the phone.

Responsibilities

• Retain and grow an assigned book of existing customer accounts through proactive, phone-based account management.
• Treat every inbound and outbound contact as a sales conversation opportunity, not only a service transaction.
• Identify opportunities to grow customer spend through cross-selling and upselling additional products and services.
• Conduct genuine commercial conversations that uncover a customer's current and future needs.
• Proactively contact customers within the assigned book to strengthen the relationship and protect against competitor activity.
• Deliver individual targets for retention, revenue, volume and margin against the assigned book.
• Maintain strong conversion rates across inbound and outbound contact.
• Manage the assigned portfolio actively, prioritising accounts with the greatest retention risk or growth opportunity.

Skills

Customer retention

Account management

Phone-based sales

CRM systems

B2B sales

Communication

Negotiation

Cross-selling

Target setting

Sales analytics

Tools

CRM software

Job description

NWF Group is recruiting an Internal Account Executive to own retention and growth for an assigned book of existing customers, delivering proactive, phone-based account management. You will treat every contact as a sales conversation and identify opportunities to cross-sell and upsell, while maintaining accurate CRM records across the portfolio.

The role demands genuine commercial conversations, strong product knowledge, and the ability to manage accounts with minimal supervision.