Senior Account Manager – Retention & Growth

WM; Tempe (AZ); Hybrid; USD 75,000 - 110,000; Full time

Job summary

WM seeks an Account Manager to drive revenue growth by using a consultative selling approach to retain current customers and manage existing business relationships to meet sales goals.

The role emphasizes saving, securing, and converting by addressing cancellations, educating on contracts, and obtaining commitments during face‑to‑face interactions. The position requires travel to customer sites most of the week and some work-from-home days, creating a hybrid workflow.

Qualifications

• Bachelor's degree in Sales/Marketing or equivalent (accredited) with 4 years B2B sales experience.
• 7 years progressive direct B2B sales, cold calling, and phone-based prospecting.

Responsibilities

• Manage business-to-business sales relationships.
• Develop detailed proposals covering multiple services.
• Research waste and environmental services industries.
• Attend conferences and symposiums for networking and market info.
• Manage assignments and projects.
• Build trusting client relationships.
• Communicate effectively and with impact.
• Identify applicable local, state, and federal regulations.
• Prospect and close to achieve sales goals with new customers.
• Maintain prospect database with marketing plans and key data.
• Reduce lost major accounts by handling cancellation requests.
• Increase revenue through retention calls and improved profitability.
• Align WM services with client needs and communicate pricing strategies.
• Utilize WM sales productivity tools (database, proposals, pricing).
• Propose customer solutions compliant with regulations.

Education

Bachelor's Degree in Sales/Marketing or equivalent

Job description

WM seeks an Account Manager to drive revenue growth by using a consultative selling approach to retain current customers and manage existing business relationships to meet sales goals.

The role emphasizes saving, securing, and converting by addressing cancellations, educating on contracts, and obtaining commitments during face‑to‑face interactions. The position requires travel to customer sites most of the week and some work-from-home days, creating a hybrid workflow.