Growth-Focused Account Manager, Renewals & Upsell

sentinellabs; United States; On-site; USD 80,000 - 140,000; Full time

Job summary

SentinelOne is seeking an Account Manager, Client Development & Renewals to own an existing book of accounts and drive renewal retention and expansion revenue. This growth-first role focuses on expanding opportunities within current customers, not just handling renewals.

You will work with Account Executives, Customer Success Managers, and Sales Engineering to protect the base, uncover whitespace, and close multi-year deals through consultative conversations.

Qualifications

• 3 to 5 years in renewals, account management, or a customer-facing sales role, with upsell/cross-sell closing experience in SaaS or cybersecurity.
• A track record of hitting or beating quota, including net revenue retention above 100% on own book.
• Proven experience running consultative upsell/cross-sell motions

Responsibilities

• Own a portfolio of existing accounts and drive renewal retention and expansion bookings.
• Lead consultative expansion conversations focusing on customer use cases and outcomes, not just quotes.
• Manage renewals end to end: quoting, multi-threading, negotiation, on-time close.
• Identify churn/downgrade risk early and run save motions with CSM, Support, and leadership.
• Own an accurate forecast across renewal and expansion; keep Salesforce and CPQ updated with a defendable pipeline.
• Collaborate with CSMs, AEs, SEs, and channel partners on coverage and growth.

Skills

Renewals experience

Account management

Upsell/Cross-sell

SaaS sales

Cybersecurity knowledge

Job description

SentinelOne is seeking an Account Manager, Client Development & Renewals to own an existing book of accounts and drive renewal retention and expansion revenue. This growth-first role focuses on expanding opportunities within current customers, not just handling renewals.

You will work with Account Executives, Customer Success Managers, and Sales Engineering to protect the base, uncover whitespace, and close multi-year deals through consultative conversations.