Growth Account Executive - Retention & Upsell

Corporate Tools LLC; United States; Remote; USD 42,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, vision

Annual raise option

Paid time off

401(k) matching

Remote-work allowance

Open concept office

Creative environment

Trail Mix Bar

Job summary

Corporate Tools LLC is seeking a Growth Account Executive to join the Established Accounts Customer Service team. You will handle inbound and outbound calls, uncover opportunities, and connect customers with the right Corporate Tools products and services.

The role focuses on listening, asking the right questions, and solving problems to drive retention and growth. You will work with a team of experts to build trust, solve problems, and uncover opportunities while aiming to meet and exceed

Qualifications

• 2+ years of experience in customer service, account management, inside sales, or a related client-facing sales role.
• Proven ability to build and maintain long-term customer relationships through exceptional service and consultative communication.
• Strong active listening skills with the ability to identify customer needs and recommend tailored solutions.

Responsibilities

• Managed a portfolio of established customer accounts, serving as the primary point of contact for account support and growth opportunities.
• Identify opportunities to recommend additional products, services, or solutions that provide value to the customer.
• Conduct outbound calls to current and inactive customers to strengthen relationships, generate repeat business, and introduce new product offerings.
• Perform soft outbound prospecting to existing clients by identifying unmet needs and presenting relevant solutions.
• Monitor customer purchasing patterns and proactively recommend products that align with their business needs.
• Meet or exceed individual sales, retention, and account growth goals.
• Developed and nurtured long-term customer relationships to improve retention and encourage repeat business.

Skills

Account management

Inside sales

Customer service

Active listening

Communication

Self-motivated

Goal-oriented

Independent worker

Job description

Corporate Tools LLC is seeking a Growth Account Executive to join the Established Accounts Customer Service team. You will handle inbound and outbound calls, uncover opportunities, and connect customers with the right Corporate Tools products and services.

The role focuses on listening, asking the right questions, and solving problems to drive retention and growth. You will work with a team of experts to build trust, solve problems, and uncover opportunities while aiming to meet and exceed