Strategic Account Executive III — Retention & Growth

Waste Management Inc; Atlanta (GA); On-site; USD 51,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with company match

Stock options

Paid vacation and holidays

Life Insurance

Job summary

Waste Management Inc. is seeking an Account Executive III to retain and grow a book of Small/Medium Business WM customers. You will use consultative retention and negotiation to preserve contracts and drive revenue growth within an assigned territory, while mentoring internal staff.

The role emphasizes proactive outreach, relationship management, and alignment of WM offerings to customer needs to meet retention goals and growth targets.

Qualifications

• High School Diploma or GED required (accredited).
• 6 years of business-to-business account management experience at a mastery level.

Responsibilities

• Interact with customers and respond to follow ups.
• Lead point of contact for account management within assigned book of business.
• Align WM products/services with customer needs and regulatory requirements.
• Negotiate, update and renew customer service agreements to maximize profits.
• Resolve escalations and manage customer inquiries with the sales team.
• Communicate rates, charges and service strategies and leverage incentives.
• Collaborate with sales team to identify and grow opportunities within territory.

Skills

Consultative selling

Negotiation skills

Customer relationship management

Account management

Leadership

Mentoring

Revenue growth

Sales

Retention/renewal

Customer satisfaction

Education

High School Diploma or GED

Tools

Salesforce.com

Job description

Waste Management Inc. is seeking an Account Executive III to retain and grow a book of Small/Medium Business WM customers. You will use consultative retention and negotiation to preserve contracts and drive revenue growth within an assigned territory, while mentoring internal staff.

The role emphasizes proactive outreach, relationship management, and alignment of WM offerings to customer needs to meet retention goals and growth targets.