Remote Senior Account Manager — NRR & Growth

CXT Software; Casper (WY); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Growth path

Leading tools

Community activities

Job summary

CXT Software is seeking an Account Manager who will own a multi-million dollar portfolio and drive expansion, retention, and customer outcomes. This role leads the rebuild of the AM function and requires owning Net Revenue Retention for the book, negotiating expansions, renewals, and pricing with customers.

You will partner with Product, Support, and Services to refine playbooks and deliver results, while building pipeline with 3-4x coverage and maintaining accurate forecasts in CRM.

Qualifications

• 4-8+ years in mid-market SaaS Account Management or Sales
• Proven track record closing expansion opportunities
• Experience owning revenue targets (NRR/renewals)
• Strong commercial acumen and negotiation skills
• Able to manage multiple accounts and priorities
• Experience working cross-functionally to drive outcomes
• Comfortable in fast-paced evolving environment
• Proficient with CRM and collaboration/tools (HubSpot, Salesforce, Jira, Confluence, MS Teams)

Responsibilities

• Own Net Revenue Retention (NRR) for your book of business — deliver against expansion, renewal, and retention targets
• Identify up-sell and cross-sell opportunities and progress them to close
• Build and maintain a healthy expansion pipeline (3-4x coverage) against quota
• Proactively manage renewal cycles, identify at-risk accounts early, and execute recovery plans to maintain strong GRR performance
• Maintain accurate pipeline and forecasts in CRM; clearly communicate expected outcomes and risks
• Lead commercial conversations with customers — pricing, renewals, and contract changes
• Partner cross-functionally with Product, Support, and Services to deliver customer outcomes and drive issue resolution
• Contribute to building the AM function — refine playbooks, processes, and best practices, and provide feedback on what is and isn’t working

Skills

Account management

Sales negotiation

CRM tools (HubSpot, Salesforce)

Cross-functional collaboration

Forecasting & pipeline management

NRR / renewals experience

Time management & multitasking

Tools

Jira

Confluence

MS Teams

MS Office

G-Suite

HubSpot

Salesforce

Job description

CXT Software is seeking an Account Manager who will own a multi-million dollar portfolio and drive expansion, retention, and customer outcomes. This role leads the rebuild of the AM function and requires owning Net Revenue Retention for the book, negotiating expansions, renewals, and pricing with customers.

You will partner with Product, Support, and Services to refine playbooks and deliver results, while building pipeline with 3-4x coverage and maintaining accurate forecasts in CRM.