Customer Retention & Growth Specialist

Wolters Kluwer; Philadelphia (Philadelphia County); On-site; USD 63,000 - 108,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k)

FSA/HSA

Commuter benefits

Tuition assistance

Vacation policy

Parental leave

Job summary

Wolters Kluwer is seeking a Sales Business Retention Representative to deepen customer relationships, retain existing clients, and re-engage lapsed accounts. The role emphasizes understanding customer needs, reducing churn, and negotiating service terms to enhance satisfaction.

The position operates on-site in the USA with full-time hours, offering a compensation range with commission. Candidates should leverage data analysis to inform retention initiatives and collaborate with marketing for

Responsibilities

• Engage with existing customers to understand their needs and concerns.
• Provide moderate product and service support to solve customer issues.
• Develop retention strategies based on customer feedback.
• Re-engage lapsed customers by leveraging targeted communication strategies.
• Conduct regular follow-ups to ensure customer contentment.
• Contribute to the development of customer retention programs.
• Generate detailed reports on customer interactions and retention metrics.
• Support sales efforts through detailed data analysis and trend identification.
• Coordinate with marketing to align on retention campaigns.
• Assist in the creation of personalized customer retention plans.

Skills

Enhanced Communication

Advanced Customer Service

Data Analysis

Conflict Resolution

Strategic Thinking

Team Coordination

Analytical Mindset

CRM Proficiency

Job description

Wolters Kluwer is seeking a Sales Business Retention Representative to deepen customer relationships, retain existing clients, and re-engage lapsed accounts. The role emphasizes understanding customer needs, reducing churn, and negotiating service terms to enhance satisfaction.

The position operates on-site in the USA with full-time hours, offering a compensation range with commission. Candidates should leverage data analysis to inform retention initiatives and collaborate with marketing for