Pharmacy Patient Support Specialist — Training & Growth

externallincarecareers; Cottonwood (AZ); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Training and advancement opportunities

Medical, dental & vision coverage

Paid time off

Retirement savings

Job summary

externallincarecareers is seeking a customer service professional to handle inbound and outbound calls, document patient interactions in a record-keeping system, and verify demographic details. The role requires reading medical orders and understanding pharmacy terminology, with collaboration across staff and patient communication.

Training others and accurately calculating dosage-related figures are part of the responsibilities, with adherence to written and oral instructions.

Qualifications

• High school diploma or GED or 1–3 months related experience and/or training, or equivalent combination of education and experience.
• Must meet licensing requirements necessary for specific location.
• Computer entry experience required.

Responsibilities

• Communicate with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Documents calls and intakes in computerized record keeping system (Productivity).
• Verifies and updates demographic information such as address and telephone number in computerized records.
• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with co-workers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Skills

Communication

Documentation

Training others

Reading medical documents

Pharmacy terminology

Demographic data verification

Education

High school diploma or GED

1–3 months related experience/training

Tools

Computerized record keeping system

Productivity software

Job description

externallincarecareers is seeking a customer service professional to handle inbound and outbound calls, document patient interactions in a record-keeping system, and verify demographic details. The role requires reading medical orders and understanding pharmacy terminology, with collaboration across staff and patient communication.

Training others and accurately calculating dosage-related figures are part of the responsibilities, with adherence to written and oral instructions.