Pharmacy Customer Support Specialist - Growth & Benefits

externallincarecareers; Independence (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Employee referral program

Job summary

externallincarecareers is seeking a detail-oriented individual for a role in a healthcare environment. The position involves handling inbound and outbound calls, educating customers on products/services, and documenting interactions in a computerized system.

The role requires basic data entry, ability to read patient orders, and adherence to pharmacy terminology. Training and development opportunities are available in a collaborative team setting.

Qualifications

• High School Diploma, GED, or one to three months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements for specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assess customer need for additional products/services.
• Assess customer compliance with physician orders.
• Answer questions and provide customer education regarding products/services.
• Document calls in computerized record keeping system.
• Enter customer orders in computerized system.
• Update demographic information in records.
• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.
• Assist with training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Carry out oral and written instructions.

Skills

Customer communication

Documentation

Data entry

Education

High School Diploma or GED

1-3 months related experience or training

Computer entry required

Tools

Computerized systems

Job description

externallincarecareers is seeking a detail-oriented individual for a role in a healthcare environment. The position involves handling inbound and outbound calls, educating customers on products/services, and documenting interactions in a computerized system.

The role requires basic data entry, ability to read patient orders, and adherence to pharmacy terminology. Training and development opportunities are available in a collaborative team setting.